Services and maintenance in the highest regard
Cornerstone Customer Service Values
Pump and Abrasion holds services and maintenance in the highest regard. We endeavour prompt delivery of products that are easy to install and maintain. Post sale, every client receives the full benefit of our maintenance initiatives which include speedy access to replacement parts, additional equipment and a full warranty. New procedures and added service benefits are implemented on a constant basis to ensure that our service benefits remain aligned to the cutting edge innovation of our product offering.
One of the unique benefits we offer is the ability to deliver most pumps ex-stock, thereby attaining a faster delivery turnover time than what is prevalent in the industry. These incomparable delivery times are complemented by a customer-centric inventory of replacement parts and spares for rapid response, thereby avoiding lengthy downtime.
Our Reconditioning Department is fully equipped to service, repair and rebuild our own and other slurry pumps.
This full-service facility offers strip and quote services and comprehensive root cause of failure analysis. Pumps are repaired and rebuilt to original specification, drawing on the skills of our technical team and the high availability of parts that only an OEM manufacturer can offer. Reconditioned pumps are leak-tested for peace of mind.
Service exchange units are available for some ranges.
Maintenance and Stock Info.
Pump and Abrasion prides itself on maintaining a 90%+ stock availability rate for spare parts. Our substantial stockholding at the head office in Centurion is modelled on current and anticipated future client needs. Sophisticated demand analysis and forecasting models ensure that our inventory matches our clients’ needs and allow us to selectively increase our stockholding in-line with demand growth.